RETURN AND EXCHANGE POLICY
Last updated: February 8, 2024
Dear Client,
As Turor BV, we offer you high quality products as well as products that will maximize your satisfaction as a customer. We are also committed to making your shopping experience safe and enjoyable. Below you will find information about our processes for products that you are not satisfied with or wish to change for any reason.
Do you accept returns?
If the products received are defective or damaged, we will cover the return costs. For all other returns, the return costs are your responsibility.
Return period: Period during which the customer can return the product: 30 days.
Return method: You can send us the product you wish to return by email or fill out the returns form from the My Account > Orders menu and send us a request.
Warehouse Restocking Fee: No warehouse restocking fee is charged.
Return processing time: Period before the customer receives the refund amount: 7 days.
Customer service email address: [email protected]
Return and exchange procedure: To make a return, you must proceed as follows:
You can either press the return button on the My Orders screen, fill out the form and return it, or contact us at [email protected] and request a refund.
Follow shipping instructions carefully.
Make sure the products you return or exchange are in their original packaging, unused and in good condition.
Return and Exchange Process: You will receive the necessary instructions after reviewing your return or exchange request.
Once the returned products have been verified, your return will be approved and the corresponding amount will be refunded to your account.
Your modification requests will be processed as soon as possible and the new product will be sent to you. Your exchange transactions can only be carried out by email or telephone.
Exceptions for returns and exchanges:
Products from promotions and discounts.
Products specially designed for personal use or according to specific requirements.
Products that cannot be reused for hygiene reasons.
Contact details: E-mail: [email protected]
If you have any questions or need assistance, please do not hesitate to contact us at the email address mentioned above.
Post-purchase customer service: If you have any issues, questions about the products you purchased, or technical support, our customer service team is here to help. We are here to help you quickly and efficiently.
We thank you for your trust in Turor BV and wish you a pleasant shopping experience. We are available at any time if you need assistance.
Return Initiation: If you have any questions or would like to initiate a return, refund or exchange, please contact us at the following address:
Contact form: Contact page
Email: [email protected]
The status of your return will be communicated to you by email to your contact details.
Contact Us: Customer service working hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. You can call us between these hours. Applications submitted by email will receive a response during business hours.
If you have any questions or would like to initiate a return, refund or exchange, please contact us at the address below.
By e-mail: [email protected]
MAIN OFFICE:
Goudsesingel 103-105,
3031EE Rotterdam,
Netherlands